Our relationship with Sync Layer represents one of the rare partnerships between law enforcement and private business that is working the way it should. Their application, SyncArena, immediately became a favorite with the analysts, but it is the first tool that I have seen in 24 years that cops really want. Rarely do cops get excited by technology. They love it because it’s not over complicated. But what makes the relationship work is Sync Layer’s willingness to fine tune SyncArena based on our feedback. They deliver on their promises.
I was stuck in a meeting and not able to monitor a case for a guy I knew was traveling locally. Just in case, I put a geo fence around a possible address. Hours later while still in the meeting, I got a notification he was in the fence. The team quickly responded to the area and we got the guy. The quick response is owed to SyncArena.
By utilizing SyncArena, my investigators and I have uncovered new information pertaining to an ongoing investigation that would have otherwise gone undiscovered. Not only does SyncArena save me time as an analyst, but it also presents the data to investigators in an easy to understand format.
For every case where data is collected and mapped, the easy-to-use SyncArena system is heavily relied upon to maximize our efficiency in data processing. The SyncArena program has significantly cut down on the time it takes us to receive and react to the data collected. Previously, data was manually mapped point by point, which took hours, sometimes days. With SyncArena, the “legwork” portion is cut out, leaving us with valuable time to interpret the data and locate the suspect. SyncArena has greatly assisted in investigations related to locating violent felons, including several murder cases. We consider SyncArena as an extremely valuable tool in our day to day job.
Not only is SyncArena a product that provides invaluable end user analysis, but it is backed by an unparalleled support team that truly understands the lost art of ‘customer service.’ Recently a cell phone service provider changed the format for their reporting and the information being received was undecipherable to my team and me. I immediately reached out to the customer support team at Sync Layer (after business hours) and they were able to rewrite the program to analyze the data within an hour. This allowed us to track down a homicide suspect located 4 states away in record time. I can’t speak highly enough about this product and the people that make it work.
Using SyncArena, we were able to upload the data with little to no work on our end. This meant valuable time was saved and reallocated to coordinating with law enforcement in the area of the subject who was hundreds of miles away from our county. Local law enforcement was provided with almost real time information that was being viewed on our end through SyncArena. SyncArena saved countless hours and assisted in safely taking a violent criminal off the streets.
SyncArena is an invaluable tool that has aided in the apprehension of multiple violent offenders. It has provided details and analysis that were the crux for every case closure it was used in. With SyncArena we are able to apply and interpret real time analysis of information that would have otherwise taken 4 times as long to decipher, thus rendering the old analysis useless.